God, how can some companies be SO FREAKING incompetant. Me and my boyfriend ordered something from playasia.com awhile back, and it should've arrived last week. We checked the tracking system and it arrived in Sydney (usually a good sign that means it'll be here in one or two days) on Sunday. Thursday - still not here. We check the tracking again and finally, four days later, they tell us that it's waiting for a phone number to be given to the order. See, that's funny, the phone number should be all over the order in various places, we know for a fact that they have it. Well, whatever, call their Sydney branch up and give them the phone number anyway.
Because my boyfriend has to work, I agree to stay home on Monday to receive the order. I make sure I don't play any music that day, and keep a constant ear out for a door knock. I can hear the people who lives 3 doors away when someone knocks at their door. Hmm, keep checking the door, wandering around the door all day. Go to check the mail at 4pm. Got one of those 'Undelivered package notices' - "Came at 14:40pm" - nothing else checked but the notice comes with a phone number to the Sydney office. Where was I at 2:40pm? Why, downstairs, sitting a couple of metres away from the door.
We give their office a call (pretty pissed off at this stage), and they can't do anything until the delivery guy comes back but promise to send it tomorrow. We confirm the address once again and, of course, we have that promise.
We check the tracking system online once again and lo and behold, the package was scanned in as undelivered at 2:17pm. Hang on, that's 23 minutes before he supposedly dropped the undelivered message in my letter box? HMM! I can't help feel that someone just got tired of working at the end of the day and delivered notices instead of packages.
So, once again, I sit at home all day. I leave both doors open, and I sit a couple of metres away from the door ALL day. There's no undelivered notice in the mail so I keep waiting. Once 4pm rolls around I call my boyfriend and he calls them again. What was that, phone answery person at UPS Brisbane? The package is sitting right next to you on your desk? You've been trying to call to confirm the address? Oh, and I was on the internet for most of the morning. Of course, it's our fault then, because it's NOT like we CONFIRMED THE ADDRESS WITH YOU LAST NIGHT right before you promised us that after that, all we had to do was await the package delivery tomorrow.
Of course, they can't deliver it today. Can't dare put any of their workers out to deliver a package after they come back into the depot, so we're getting it tomorrow.
Is it just me or should this company be slaughtered in awful, awful ways? I don't think I'm overreacting. They've put us out for over a week (for NO good reason but incompetance) and I've had to stay at home all day for 2 days near the front door waiting for a package that may not even exist. I can see this turning into one of those eternal struggles where I spend my life waiting for a package that was actually lost at sea only days after being sent out.
Fuck UPS. Yes, and that's what they are too. Fuck ups.