Author Topic: Someone’s having trouble registering.  (Read 550 times)

Stupot

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Someone’s having trouble registering.
« on: 31 Jul 2018, 14:54 »
Someone on the Facebook group is trying to register on the forums but is having an issue:

“Hi! I have problems On Signing Up On the Forums, It seems I have the Right Answer on Registration Quiz but It always give me an Error Message saying I have one wrong Answer even though my answer is correct. Can you please help me? I wanna join the AGS Community Forum because I have lots of questions when It comes to Scripting and Such.”

Any idea what could be the problem? Other than maybe he is getting one of the Qs wrong

Cassiebsg

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Re: Someone’s having trouble registering.
« Reply #1 on: 31 Jul 2018, 14:59 »
That would be my guess too.
Otherwise there's something broken with the registration.

Guess you could go thru the answers with said person and verify that he indeed has the right answers to all questions? ;)
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AGA

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Re: Someone’s having trouble registering.
« Reply #2 on: 31 Jul 2018, 17:22 »
I had this same problem a few months ago, and the guy was insistent he had all the questions correct.  He didn't...  All I can suggest is someone guides him through the process if he's really that stuck.

Re: Someone’s having trouble registering.
« Reply #3 on: 08 Nov 2018, 18:54 »
Hey, recently we've had a few people come to the discord saying they're having issues with registration on the forums, most mentioning an error when singing up.

Quote
Hi, I'm having trouble registering for the AGS forum.
I answer the questions  ok, but when try and register I just get a message saying "An error has occurred"

Is this a known issue? We've had 4 or 5 reports and that's just the folk who thought to follow it up on Discord.

Stupot

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Re: Someone’s having trouble registering.
« Reply #4 on: 30 Nov 2018, 08:11 »
More people are having trouble.

I tried the quiz and it was fine, so anyone getting errors at that point is clearly entering the wrong answers. However, some people do get past the quiz but the registration form fails. I tried this myself and it’s true. I could[n’t] make a new account. My guess is that it’s a bug in either the captcha or human checker below it.
« Last Edit: 30 Nov 2018, 22:55 by Stupot »

Snarky

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Re: Someone’s having trouble registering.
« Reply #5 on: 30 Nov 2018, 09:21 »
Assuming Stupot means he couldn't make a new account, I second that: I get past the quiz (which, BTW, is slightly outdated on a couple of points) and to the point where I can register, but once you actually try to sign up it gives an error. I also see from the membership records that we haven't had anyone sign up for the last week (there's usually one every other day), so it definitely appears to be broken.

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Re: Someone’s having trouble registering.
« Reply #6 on: 02 Dec 2018, 22:12 »
I'm working on it.  Unfortunately the forums have been going for so long, and been upgraded so many times, things are a bit of a mess.  I'm trying to clean things up, but it might take a few days!