Zavvi

[BarbWire]

Hi, fellow AGSers

Has anybody here had the misfortune to order goods from an outlet called Zavvi. I ordered goods a month ago, and I think
my eagerly awaited parcel is on a round the world cruise or, more than likely, languishing in a warehouse somewhere.

I am constantly fobbed off with various excuses, and have just about reached the end of my tether. Their customer feedback
is practically non existant and I get the feeling that they couldn't care less. 

I shall be asking for a refund, but I am wondering if that will ever materialise.

Definitely a case of CUSTOMER BEWARE!

[Danvzare]

I've never bought anything from Zavvi, but either they screwed up with the delivery or it's coming from China. Stuff from China almost always takes several months for some reason. (I'm speaking from experience as someone who has bought stuff from AliExpress. Speaking of which AliExpress is surprisingly not that bad.)

[BarbWire]

As far as I know, Danvzare, the Hero Quest game I ordered, should be sent from the UK. I have no idea who the courier actually is
because it doesn't say.  I ordered from Zavvi because the price was half the recommended amount. 

I have not heard of AliExpress, but will check it out.

[Danvzare]

As far as I know, Danvzare, the Hero Quest game I ordered, should be sent from the UK. I have no idea who the courier actually is
because it doesn't say.  I ordered from Zavvi because the price was half the recommended amount. 

I have not heard of AliExpress, but will check it out.

Hmm, in that case it's likely Zavvi that's to blame (unless their chosen courier is Hermes, in which case it's probably Hermes). They've probably done something utterly stupid, like sent it to the wrong address or not sent it at all. Good luck. 



As for AliExpress, basically it's like Chinese bootleg eBay. There's a lot of garbage on there. But there's a surprising amount of decent stuff on there, so long as you're careful. It's always a good idea to check the reviews and to see if the seller is using pictures they actually took themselves.
I got a brilliant Kotobukiya figurine from there for a fraction of the usual cost, and it's absolutely perfect. I even having it sitting on the desk in front of me now.

Everything from AliExpress usually takes a minimum of one month to arrive though, usually longer. Also, sometimes you can apparently be expected to pay import taxes. (So far I haven't, but my sister has warned me several times that it's a possibility.)

[BarbWire]

Wow! You must be psychic, Danvzare. It turns out that the courier is indeed Hermes.  .

They have changed their name to Evri, now, because the company was getting such bad reviews. However, it doesn't seem
to have made the slightest bit of difference to their service.

I am glad to hear that you had better luck with AliExpress and are pleased with the figurine.

As I am still getting nowhere I will be requesting a refund, from Zavvi. If they continue to use Evri, as their courier, they
will lose trade.