Partially disappearing GUI?

[Paul Franzen]

This is an issue coming up with one of our playtesters; I haven't seen it myself yet and haven't been able to replicate it.



There's something very strange happening with the top part of this image. As you can see, part of the action bar (/GUI) is disappearing--along with the cursor, too. (You can see part of the cover hovering on the eyeball icon; the rest has disappeared.)

My tester is saying it happens sometimes when she loads a save file. She said specifically that when she loads the game from our title screen, "the top third of the window flickers." The GUI and the cursor are still functional; she can still click on things, but she can't see them properly. She's tried restarting the game/deleting and reloading save files, but it hasn't made a difference.

She's running Windows 7, 64-bit edition (which is the same exact OS I have, so no dice on it being specific to her OS).

Has anyone seen this before in their games?

[RetroJay]

Hi Paul.

I had something very similar to this happen once and it turned out to be the zOrder of my GUI's.
But you say that you haven't seen it yourself, yet, and haven't been able to replicate it.

I'm sorry I can't be of more help but the zOrder of your GUI's is the only thing I can think of.

Yours.
Jay.