Fatal Error on Editor Startup (EDIT)

[MoodyBlues]

When I try to start up the AGS 3.1 editor, my computer crashes to a blue screen and restarts.  The editor was working fine before, and I'm not sure what the problem is.  Should I simply reinstall the editor?

EDIT:  I tried reinstalling AGS, but it still crashes.  *headdesk*

EDIT2:  The error message says:

"ViewMgr has encountered a problem and needs to close."

szAppName : ViewpointService.exe     szAppVer : 2.0.0.54     
szModName : ViewpointService.exe     szModVer : 2.0.0.54     offset : 00002250

"The following files will be sent with the error report:"
C:\DOCUME~1\Kristin\LOCALS~1\Temp\WERb39f.dir00\ViewpointService.exe.mdmp
C:\DOCUME~1\Kristin\LOCALS~1\Temp\WERb39f.dir00\appcompat.txt

Does this shed any light on the problem?

I would really, REALLY appreciate help with this.  I want to do a final project with AGS, and time is running out.

[RickJ]

I am not certain but the errors you posted don't seem to be related to AGS.  Perhaps some other program, possibly malware, is causing this problem?  What did you do on your computer between the time when AGS last worked and when it stopped working.  Does the splash screen even get displayed?  How are you starting AGS?  What happens if you double click on the actual exe file?

1) I would open the txt and dump files listed in you post.  They may contain a clue about what program or whatever is causing this. 

2) Perhaps your sprite file is corrupted?  There is a backup file that you can reinstate.  Rename the current sprite file (.spr) and copy the backup to the original name of the spr file.   This is not likely since, from you description, AGS crashes before it even tries to open your game.

3) Try it on another computer to assure yourself that AGS and your game project are OK.  If so you could wipe windows on your machine and reinstall all your apps, as a last resort of course. 

[SSH]

This may  be relevant: http://www.bleepingcomputer.com/forums/topic120989.html

[Mantra of Doom]

Whenever you see szappname and szmodname and a long error message, this is spyware related. Download AdAware and/or Spybot S&D and run a scan.

I had this come up before and it isn't at all related to the program that is crashing or trying to be run. You might also want to check for viruses as well. Make sure all spyware/virus programs are updated too.

Hope that helps.

[Pumaman]

Yes, Viewpoint is a spyware app that is installed on your computer, and is crashing it. This is nothing to do with AGS -- it may be trying to display you an advert or something when you start AGS, which is why AGS appears to be crashing it.