Mismatching number of dialogs

[ihatethisforumprocess]

Dear worst-ever customer service forum signup process and the people behind it,

I have an error with Blackwell Legacy and it says:

An internal error has occurred. Please note down the following information.
If the problem persists, post the details on the AGS Technical Forum.
(ACI version 3.5.0.29)
Error: Unable to restore the saved game.
Saved content does not match current game.
Mismatching number of Dialogs.

I'm on a Windows 10 machine and I do not code shit.

[Cassiebsg]

This forum isn't Blackwell Legacy's customer service.

This forum is about h AGS (Adventure Game Studio) a game engine, which the game was programmed with.

That being said, your problem is that you are trying to load a save game saved with a previous version of the game. Meaning that you (or the devs) have upgraded/improved the game, but broke the save in the process by adding new dialogs (in this case).

Only solution to this problem is:
a) Re-instal the version of the game you made the save with.
b) Start a new game and replay it from the start.

[Crimson Wizard]

To elaborate bit more, the way AGS engine creates saves is relying on full match of game objects. If number of objects mismatch, the save game will no longer work in most cases.

That being said, your problem is that you are trying to load a save game saved with a previous version of the game.

I guess, either previous or next version, but different anyway, which is no longer compatible with these saves.


PS.
It's also a kind of a problem that the engine historically was made suggesting to contact the AGS forums. This made sense back when it was strictly a hobbyist tool used to produce free games for fun, but does not make much sense with commercial games, where the authors of the game are rather responsible for player support.

[Laura Hunt]

That being said, your problem is that you are trying to load a save game saved with a previous version of the game. Meaning that you (or the devs) have upgraded/improved the game, but broke the save in the process by adding new dialogs (in this case).

Dave Gilbert mentioned on Twitter that he's been updating a bunch of Wadjet Eye games to AGS 3.5.0, so that definitely seems to be the culprit: https://twitter.com/WadjetEyeGames/status/1366835681675337732

[ihatethisforumprocess]

Right on peeps. So I'll just update the game and try again, otherwise maybe follow that dude on Twitter.

Yeah, the instructions on the error said to come here. I did see that it was a game engine, but I thought it must be "their" game engine.

If I can't get this game to save, I'd be interested in checking out some other point and click adventure games if anyone gots one. ;-)

[Crimson Wizard]

If I can't get this game to save, I'd be interested in checking out some other point and click adventure games if anyone gots one. ;-)

There's a game database on this website which contains games created with AGS engine: https://www.adventuregamestudio.co.uk/site/games/

It does not contain all the existing games, as it requires authors to add them, but probably most of them.