Direct3D Plugin problem

[rmonic79]

Guys we're on beta testing for the release of our game next month. Some testers have experienced black screen on videos, but the game still running in background, any suggestions?

[rmonic79]

It seems not to be a problem with direct x cause a) without them the game directly crash b) we have the same direct x and on mine works.
Another hint is that one of them have windows installed on mac with bootcamp, but only one of the two gyus.

[rmonic79]

We're trying without plugin with simple playvideo function and the result is the same, unable to play video...
Edit: errata corrige playvideo Works

[rmonic79]

Guys sorry if i bother you but we'll be on finale release next month, any suggestions will be appreciated a lot. Thanks.

[Crimson Wizard]

Some testers have experienced black screen on videos, but the game still running in background, any suggestions?

Are you sure they are have set Direct3D renderer in setup and not OpenGL for example? What is the video format you are using, can they play it on their computers?

We're trying without plugin with simple playvideo function and the result is the same, unable to play video...
Edit: errata corrige playvideo Works

So PlayVideo does work for them?

Other than that, my suggestion is to find C++ programmer to help you debug this plugin, as its code was published by author (you really should have done this earlier though).
I don't think this is beginner tech question, this requires knowledge of the plugin (and I doubt that many people actually used it).

[rmonic79]

Yes I'm sure about driver and all installation around. It seems so strange, cause it remains black but the game goes on... we lost a couple of hours, yesterday, without results.