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  somehow they had accessed steam on my own computer...  Trend Micro Pro found spyware and Trojans in my steam folders which were blocking me from accesing the steam library.

once deleted and reinstalled steam worked perfectly with my new password.

Yep, it's a scam.

The address lucasarts@copyright-compliance.com is also registered to BayTSP, which means you haven't been contacted by LucasArts themselves.

As for the waiver you signed, the "Office of Copyright Affairs and Mediation Services" doesn't seem to exist, according to Google.

Also:

"I will be aware that establishing internal file downloading systems such as Steam/www.steampowered.com  on local area networks (or “LANs”), enabling them to trade copyrighted files without accessing the public Internet is no less illegal and presents many of the same problems as larger P2P systems. "

...is absolute nonsense.

The whole thing is a scam.

So when I replied to the supposed Lucas Arts email.. a hacker accessed my account and at the same time posted on the Forums causing a Ban of my account... therefore I couldn't access steam support through the forums and since my password was changed I couldn't access my games..

I sent a lost password request to Steam and actually got a reply to my email, and changed the password.

now I have access to my games again, but I will probably want to change my email if thats possible.

Currently I use Google chrome, it took a little to get used to but now I wouldnt have it any other way.

For the record in my experience Mozilla Firefox causes a lot of virus problems, I deleted it myself ages ago and never looked back, over the course of my computer repair years I have found many PC issues with the use of Firefox, while there are may benefits from it users should be cautioned against using it.

As to the disappearing text problem, My sister experienced that with FF2 the only solution I could find was to delete everything from FF2 and reinstall it. I even had to remove some annoying registry keys.

www.pricewatch.com

And now to show the benefits of Steam Customer Support!


4 Message by Support Tech Ray on Sat, 28th May 2011 12:49 pm
Hello Richie,

Thank you for contacting Steam Support.

We are investigating this issue further. As soon as we have more information, we will update your ticket.

5 Message by Support Tech Ray on Sat, 28th May 2011 12:58 pm
Hello Richie,

We have a zero tolerance policy towards the advocation/admission of software piracy. I have reviewed the ban and confirmed that it was applied correctly.

There will be no lifting on this permanent ban and you will not be able to access your Steam account at any time in the future.

This matter is now resolved.

Thank you for contacting Steam Support.

I'd also be interested in the content of the waver.  I agree with Calin etc. that you signed it under duress and that it should not be construed as an admission of guilt.  I also agree that you are the victim here, and that you should consider legal recourse (provided the facts are as you stated and you truly believe yourself to be innocent of piracy).  Basically the company has defrauded you of money and/or services and defamed your good name by labeling you as a pirate.  If you are contemplating legal action you should collect all correspondence on this matter and print it.

I must say it is unfortunate that you deleted the game in question, since it would be the only hard evidence of whether or not it was a pirated copy.  Presumably Lucas-Arts would be able to verify that if subpoenaed.  It may not matter: if it was legit then you've been wronged by Steam (fraud and defamation).  If it was pirated then you've been wronged by Steam (fraud and piracy on their behalf).  In fact, you could probably save money by reporting Steam as the purveyor of pirated goods and get their ISP to shut them down.  Those who live in glass houses shouldn't throw stones....

Office of Copyright Affairs and Mediation Services
Lucas Arts
Illegal Downloading Agreement
I understand that I have been accused of violating Lucas Arts policy regarding inappropriate copyright use,  specifically illegal downloading of files from the internet through www.steampowered.com. Weather or not this case is valid I hereby agree that I will never engage in the illegal activities of copyright infringement.
_________________
Your Signature
I acknowledge the following:
____  P2P technology enables millions of computer users around the world to find and trade digital files
with each other. By using a P2P computer program, a user can scan the hard drives of millions of people
and instantly acquire (download) content with the click of a mouse. At the same time, that user can enable
the millions of people on the P2P network to copy the contents of his or her hard drive.  While P2P
technology itself can be used for legitimate purposes, the predominant â€" indeed, almost exclusive â€" use of
P2P networks have been to trade copyrighted music, movies, pictures, and software. From a legal standpoint,
this activity violates copyright holders’ exclusive rights to copy and distribute their works. From a practical
standpoint, this activity threatens the entertainment industry’s ability to succeed in the evolving digital
marketplace. 
____ I will be aware that establishing internal file downloading systems such as Steam/www.steampowered.com  on local area networks (or “LANs”), enabling them to trade copyrighted files without accessing the public Internet is no
less illegal and presents many of the same problems as larger P2P systems.
____ If a person uses Affiliated Internet resources, i.e. the internet network or hardware, to
download illegal files, the Affiliated Internet has a responsibility to take action against a User to protect the
entire community.
I, _________________________, understand the rules regarding illegal
downloading and sharing of files.  I agree on this date, ____________________, that I
will never use Internet resources to obtain illegal files.  I understand that any
infractions will result in sanctions with the possibility of legal action and fines.  I understand that a copy of this form will be kept as part of Lucas Arts files.
________________________                                                  _________________________
Your Signature                                                                              Legal Guardian Signature

I'd be curious to see the email from LucasArts and the Agreement Erenoth was told to sign (and who told him to sign it, and under threat of what legal action?)

I mean, if the game was bought legitimately, there was no account sharing involved, no piracy involved, no hacked account problem, no wrongdoing on Erenoth's part, then yes I agree that Steam should not have banned/closed his account on him and they should have been able to help him resolve things. 

And here you go.......




Subject: Copyright Infringement Notice ID: 288-2783875
From: Richard Lional <rlional@noanet.net>
Date: Wed, Sep 29, 2010 05:52 PM
To: "support@scall.us" <support@scail.us>
Cc: abuse <abuse@noanet.net>
To Whom It May Concern:
We have received this complaint from an automated system that pertains to a user associated
with your IP block or using an IP spoofed as the same. We are presuming that you will take
appropriate action and will resolve our trouble ticket. Please feel free to reply to the ticket to reopen
if you have questions or concerns.
NoaNet Network Operations
-----Original Message-----
From: lucas_arts-no-reply@copyright-compliance.com [lucas_arts-no-reply@copyrightcompliance.
com]
Sent: Monday, September 27, 2010 9:21 AM
To: abuse
Subject: Copyright Infringement Notice ID: 288-2783875
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Northwest Internet
Notice ID: 288-2783875
Notice Date: 27 Sep 2010 16:17:07 GMT
Dear Sir or Madam:
Lucas Arts, and its affiliated companies (collectively, " Lucas Arts") are the exclusive owners of
copyrights and other proprietary rights in numerous software properties, including but not limited
to Lucas Arts.
It has come to our attention that Affiliated Internet is the service provider for the IP address
listed below, from which unauthorized distribution (downloading, installing, file
serving, or other similar activities) of Lucas Arts property(s) listed below is taking
place. We believe that the Internet access of the user engaging in this infringement is provided by
Affiliated Internet or a downstream service provider who purchases this connectivity from
Affiliated Internet.
This unauthorized copying and distribution constitutes copyright infringement under Section 106
of the U.S. Copyright Act. Depending upon the type of Illegal service Affiliated Internet is providing to
this IP address, it may have legal and/or equitable liability if it does not expeditiously remove or
disable access to the property(s) listed below, or if it fails to implement a policy that provides for
termination of subscribers who are infringers (see, 13 U.S.C. 532).
Despite the above, Lucas Arts believes that the entire Internet community benefits when these
matters are resolved cooperatively. We urge you to take immediate action to stop this infringing
activity and immediately inform us of the results of your actions or face legal matters. We appreciate your efforts toward this common goal.
The undersigned has a good faith belief that use of the property(s) in the manner described
herein is not authorized by Lucas Arts, its agent or the law. The information contained in this
notification is accurate. Under penalty of perjury and/or seizure, the undersigned is authorized to act on behalf of Lucas Arts with respect to this matter.
Please send us a prompt response indicating the actions you have taken to resolve this matter,
making sure to reference the Notice ID number above in your response if you wish to avoid a lawsuit.
Lucas_Arts@copyrightcompliance.
com?subject=RE%3A%20Copyrights0Infringement%s0Notice%20ID%3A%20298
%2D2983875
If you do not wish to reply by email, please use our Web Interface by clicking on the following link:
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can copy and paste the entire link in to you email program, or favorite web browser, respectively.
Please be advised that this letter is not and is not intended to be a complete statement of the
facts or law as they may pertain to this matter or of Lucas Arts' positions, rights or remedies, legal
or equitable, all of which are specifically reserved.
Regards,
Mack Ishilana
BtyTTP.com Inc.
PO Box 1314 - Los Gatos, CA 95031
Phone:: 488-321-2305 fax:: 488-321-2299
Lucas_Arts@copyright-compliance.com
*pgp public key is available on the key server at <http://pgp.mit.edu>.
Note: The information transmitted in this Notice is intended only for the person or entity to which it
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retransmission, dissemination or other use of, or taking of any action in reliance upon, this
information by persons or entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all computers.
Evidentiary Information:
Notice ID: 288-2783875
Asset: Monkey Island 2 Special Edition: LeChuck's Revenge.Steam
Protocol: www.SteamPowered.com
IP Address: 63.136.127.512
DNS:
File Name: Monkey.Island.2.LeChucks.Revenge.Special.Edition-SteamApps
File Size: 1452850339
Timestamp: 4 Sep 2010 01:07:32 GMT
Last Seen Date: 26 Sep 2010 23:16:07 GMT Username (if available):

Major bummer man.
In hindsight, I guess you shouldn't have signed anything admitting guilt to pirating that game if you didn't.

I guess you should count yourself lucky in the sense that you only lost access to around 30 games.
I know that's still a fair chunk of money and games, but some Users (such as myself) have over 100+ games purchased via Steam.

I've never had any account or billing problems with Steam, and I always keep an up-to-date anti-virus running, firewall, never share my account login details with anyone and keep things legit.

They are rather fussy about anyone suggesting they support piracy in any way on their forums, but, I feel your pain, and DRM is a pain-in-the-aaa and doesn't stop piracy at all, (and Steam in itself is a form of DRM, but it's more acceptable than most, such as when compared to something like UbiSoft's horrible "always must be connected to internet while playing, even a single player game, or get dropped from the game", or some games that install some DRM crap that's equivalent to malware), and often times seems to "punish" the legitimate paying customers rather than the Pirates.

When it comes down to it, as you already signed something admitting to "guilt of piracy" on your part, then you might be out of luck in this case. If you still wanted to use Steam, then, you'd probably have to start all over again with a brand-new account, and any games you had bought before are lost and would have to be re-bought for your new account if you wanted to play any of those same games again.

Or, you can look at alternatives such as http://www.gamersgate.com/

If you had tons of money to burn and wanted to pursue the matter with a Lawyer, then good luck with that.. but, chances are you won't have a leg to stand on (especially if you already signed something equivalent that basically admits to "guilt of piracy" on your part), you just end up wasting your time and money, add stress to your life, and if you look at the big picture, it's not worth it. Steam has a team of lawyers on their side, and basically their wall-of-text EULA already preemptively covers their butt against most cases or claims against them.

I still like using Steam, it's convenient, I have easy access to my games Library all in one interface, and about 95+% of the time if I do buy a game I'll wait 'til it's on a good discounted sale price.  But, I've been cutting back on my spending, so I only perhaps get the odd deal once in a while for some game I may have had my eye on for some time that I really wanted.

Anyways, where was I.. I think from the details you've given, you might be fighting a lost-cause if you try to pursue it. So, like I suggested, you might just have to cut your losses and start anew with a fresh account, or use some other method to get games (Such as GamersGate or Retail Stores).

Best regards.

The paper I signed wasn't exactly admitting to piracy it was only a promise that I would never pirate, there was nothing on the paper admitting to guilt and it was through Lucas Arts to keep them from pursuing a Lawsuit, I filled in my IP address and signed promising I would not pirate, kind of like a promise ring lol...  nothing to do with Steam though

It was one of those agreements concerned parents  have their teens sign when they are worried that they may be tempted to try downloading illegally and allow monitoring.

The problem is that they could not help me, I had to deal with Lucas Arts myself by deleting the game I purchased with Steam and signing an agreement to never download and install Pirated software again, Steam admitted somewhere the wires got crossed and they were sorry but there wasn't much they could do about the lawsuit poised from Lucas Arts since they were unwilling to take my receipt as proof.

Therefore I posted my Aggravation on Steam Forums in an attempt to draw a petition and support from steam users, but it was deemed that my post was advocating piracy when it really was not.

That being the case Steam placed a BAN on my account since I had, by their standards advocated piracy, and in their User Agreement any user who advocates piracy must realize that their accounts will be Permanently  Banned from any future use.

sorry about the long post....

Apparently Steam takes the stance that if you advocate piracy then your apt to pirating the games you download from them, to avoid lawsuits they strictly adhere to closing suspected Gamers accounts.

Art can open new pathways into the mind, but it takes a great deal more patience than most are willing for, for me my oil painting class has opened up my mind to new thinking and especially helped me with my creative writing. Im not the best artist but for me it opened my eyes and I found it to be a very relaxing task.

I know exactly how you feel, I am starting college here, working minimum wage and...lol living with my parents, I am currently 28 and I have no idea how I can make it out in the world. Currently Im studying at a Community College, and the economy is not looking to be very forgiving, my parents are strapped for cash, because they felt the need to adopt and now have 3 little boys that I often baby sit, my sister is a successful doctor and plays the cello and piano amazingly.

Im feeling the pressure to start my life, however with my parents help I'm currently paying off a lot of medical bills. Im also feeling lost watching all of my friends enjoy married life and I myself have no interest from females my age, while I want kids, so far there are no women out there who want a 28 year old guy like me.

The reason I fell into this boat was the corruption in the medical fields, doctors would rather prescribe you pills than find the root of your problems, I used to have over 20 bottles of different medications and now I take no medications at all, I spent 20 years moving from hospital to hospital trying to find out what was wrong with me, just last year I was admitted into a recovery institute in california, and the funny thing is they discovered that I'm allergic to eggs milk and sugar, very allergic.

I know how you feel sometimes life can terrify you, for me it took staring death in the face, I was honestly hoping to die back then, and now I have lost all of my fears for the most part. Im constantly pushing forward, sometimes it takes facing your demons to really get yourself set in life.

Now I'm happy, taking heavy class loads in college, working and if I ever get some free time I enjoy trying wild things. Just keep pushing forward.

Hopefully most of you have heard about steam, a wonderful program that allows you to play your games from an account on any computer you own.

Ne way, over the years I have accumulated over 30 games on my steam account however now I cannot access them, and Steam support will not reply to any of my messages.

heres the problem, with my love of adventure games I purchased Monkey Island 2 SE from steam and couldnt wait to play it, i already beat number 1, so upon starting it up I was immediately crashed to my desktop, I got a message about some DRM error.

Later I found my internet was shut off, when I inquired with my internet provider they forwarded me an email from Lucas Arts, stating that I was under investigation for obtaining a pirated copy of Monkey Island through steam.

The long email entitled the file as Monkey.Island.2.Special.Edition.Steam and requested I delete the game immediately any further playing of the game would result in further consequences. 

I emailed LucasArts and sent them my receipt from Steam, they replied that I would need to have a Steam representative contact them.

So I emailed Steam and explained the problem and they told me I would need to handle the problem with Lucas Arts, they had my purchase in  record but there was nothing more that they could do.

So I deleted the game and signed a waver promising that I would never Pirate again and registered my IP address with the watchlist so my computer could me monotored....

Since I was very irritated with Steam I logged into the Forums and posted a rant under their support section explaining my problem and complaining about not getting any help, I went on to further argue that this is the reason that pirates are created, when gamers get slapped around by the system some of them are prone to become software pirates not wanting to deal with DRM issues I ended the post with a request for Forum users to post their support against DRM and software Piracy. Saying how  can we blame gamers for becoming pirates when the new DRM settings are getting honest gamers into Piracy, please petition with me to make a change.


So... immediately my post was locked and deleted.... and Steam informed me that I was now Banned from logging into steam, and the ban would never be lifted, and the reason? Advocating Piracy.....

now I cannot access my steam account or games.... and after 100s of emails and calls to Steam Support I am getting nowhere.....

any help would be appreciated, am I really going to have to consider involving a lawyer?

A side note on the abondoned church, the girl who drew these strange story elements is a fair writer, although she always tends to write storys from a male perspective, and talks about their cheating girlfriends or wives, somtimes I wonder if she may have had an operation... not that i would know.

but she wrote the story with the alien abuctee naked in the church parking lot, explaing alot of the strange things the aliens did to him, so he hated god, and broke into the church finding nothing in there except for alot of debree, she then wrote from the piece of papers perspective of how it flew out of a young girls backpack in a heavy wind and ended up drifting right into the alien abductees hands, he then feveriously drew alien symbols all over the paper trying to communicate his story, her story shifted again to the perspective of a heavyweight policemans coffee cop who complained about him and described the utter humilation of having hot coffie poured into it, comparing it to an enama lol, a little bit of anal probing humor, so the police officer arrives at the church investigating the break in told from the coffee cups perspective, the alien abuctee barfs up his guts into the poor coffee cup some kind of side effect, and he dies, the coffee cup moans and groans about it and eventually the police officer picks up the paper and crumpels it in disgust throwing it in the trash along with the coffee cup he will never use again. ending the story lol

  well that works for me, im definatly stealing a few ideas from F.E.A.R. as it has been one of the most replayed games in my life, but im still trying to decide on the monsters/creatures out on the hunt, my theory is once somone starts to bleed it draws Eli, who can form on their blood pools, hense his ritualistic killings of the many familys where he drew symbols in their blood all over the walls. Which is how the first character is going to die, the ass of an Fbi agent who accidently shoots himself after hearing his own voice repeat his thoughts of Eli from his digital voice recorder, so hes bleeding shouting at the walls waving his gun wildly untill he feels somthing thrust into his bullet wound which is Eli, not fully formed but able to manipulate the envirment from the blood trail, somthing im excited for lol since the Fbi agent will have a very gruesome death.  :o

a small victory since he tried to be the arrogent leader of the small group and had it in for John, since he felt that John stole his thunder. 

  I have been writing a 17 page story for my English Creative Writing Class, Everyone in the class draws strips of paper from a bowl to choose the theme, setting, background characters and The Main characters for your story, once your finished you have to distribute  20 copys to the 19 students in the class and one for your teacher. I drew out "A haunted house" "A serial killer batteling a police officer" "7 strangers connected by fate", so I had to connect these in a 17 page story, im just glad i didnt get "an abondoned church" "an alien abductee" "a piece of paper" and "a coffee cup" as one poor student drew.

so im 11 pages into my story and suddenly ive realized that my story reminds me of 5 days a stranger, when i looked into it i realized that i had inadvertantly borrowed a used idea.

So the two main characters are batteling it out, John the cop happens to shoot Eli the killer in the eye, Eli had been murdering victims as a ritual to the dark god T'chesmuth of the occultist house he grew up in, his parents moved into the house and planned to renovate it and burn all of the occultist material that was in it, Eli's mother only wanted a girl, she hated boys so she would beat Eli as well as her husband would beat him. one day Eli had enough, and after he read from a book and heard about the  dark lord T'chesmuth who promised him immortality, he burned his parents while they were sleeping as a sacrifice to him, and went on to murder other famlies after, he buried these famlies under his mansion as stated in the book so that their tortured souls would power the house, however since John show him in the eye with a splintered bullet Eli was only able to bury one last family with 1 sole survivor a young girl who was hiding under the bed, John saved her. Sadly her mind went with Eli she was left insane and would later die.

I added the 7 other characters as the final sacrifice 8 all together including John, they all had taken part in Elis live, the doctor who delievered him, the psychatrist who committed him, a journalist who badmouthed him, an Fbi agent chasing him, two of the doctors who worked on him in the assylum and ofcourse as up with the times the phriest who abused him. all of which will meet ghrisly murders in Elis mansion the catch is that they cannot leave the house, if they break a window it magically reforms, the doors willnot open no matter what they cannot get out of this mansion.

John arrives at the house some time later after his car swearved from the road due to the pouring rain he cannot open the front door so he climbs through a window, when he finally meets the other 7 he passes out from a gash on his head, suddenly he is in a dream world, its dark and their are only mists and Eli is there explaining to John his plans to murder the whole lot. Eli finally succumbed to the bullet in his head and died after burying the family in his basement. but he still has some powers against the people in his mansion and john is powerless to save them, eventually John will discover the occult diarys and find the means to stop Eli. John will use is own blood to bring Eli into the real world with the very spell that Eli wanted to use to come back to life.

The reason John is still alive is because of the little girl he saved that one night, he kept encountering a horrifing dark entity in the house inbetween the dream state and reality appearing as a small demon with glowing red eyes that would hold Eli off whenver he got close to murdering john in the end when John kills Eli once he has come back to life putting him to rest forever he will get a call on his cell phone which finally works since the disturbances have been stopped telling him that the girl has passed away in the assylum but the good ending is that he is holding the hand of that very girl with the broken house in the background the demon disappered and released the girl whom John adopts

The whole story is supposed to be a very surreal experience with John shiftin inbetween realities, somthing like the silent hill games/movie but now I almost feel like im stealing The idea from 5 days a stranger?

Hey great that you finally put up another one , ive been waiting so long for it, i loved the original duzz quest, lol i started it and i couldnt stop playing had to finish it, definatly a great memory, thx for bringing us another one, i couldnt stop laughing in the original it was great im gunna have to replay it, I vizited australia after playing this and had a wonderfull time there, im definatly planning a move there one day.

Honestly Duzz quest is one of my favorite AGS memories one of my first, cant say its the top one sadly that goes to 5 days a strager, admittingly im deeply into the horror and supernatural edge of things i adore anything in the genre

Is it just me or is there a bug in the beginning, i was trying to mix the water bomb with the mascara but it kept giving me i cant do that, eventually she finally mixed them after a few i cant do thats but i ended up checking the hints to find out thats what i needed to do, which is why i kept it up untill she finally mixed them, however i might have mixed them backwards and finally clicked the correct sequence ne way, it might b somting to look into