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Me too, Laura
But I think that it was you who got the solution right away
(Airport and Governors Island)

Copyright: JackPutter
There is a rather short bridge connecting East New York with Howard beach (black circle)
The only other bridge i can detect is the one near Brooklyn Bridge
Using Laura's guess that the nest is an airport and the guv'nor refers to Governors Island
I suggest that we search the bridge marked with the black circle ( East New York to Howard Beach)

[right]

starting back from right at the start of this phase of the case

To me this means that Laura‘s post (first post after the letter was published)
must contain the clue. We exhausted all bridges, what‘s left is the statue

[starting back from right at the start of this phase of the case]

Edit:
Could it be that the captain is refering to one of the first posts in this case?
I thought I had the solution , because the initial letters of the parks were all contained
in the letter matrix, except Van Cortlandt
If you look at the poem, you will see that the letters JFK and CMQZ don‘t appear therein.
JFK could be the airport, but I don‘t see a clue in CMQZ.
Just a theory ......
Edit: Overlooked the F , so it‘s obsolete. Thought I had it.This is driving me nuts ....
One more Edit:

The police chief sighs, and says it will be checked out, and then he asks again if anyone has looked back over earlier theories like he requested,
starting back from right at the start of this phase of the case, to see if anything was overlooked, instead of coming up with new theories that go nowhere.

You are pleased to see a glimmer of anger in his eyes as he says this. Maybe the chief isn't down-and-out after all?

He growls "First instincts are more often right than not." and eats another Tums.

From how I understand, the clue is hidden in the first posts of the first case
Or does it refer to the last letter containing the poem and a theory that was proposed immediately after ?

Been thinking about that as well, but
the map doesn‘t contain a hint about a bird‘s sanctuary
and it is clear that googling is not required
I believe that the more victims we discover,
the more a pattern on the map will be visible,
but first we will have to solve this one since
we have only 2 crime scenes !
I could as well imagine that the „bush“ in Bushwick,
a crime site we already found, might be related
to President Bush, a guv‘nor indeed, is part of the
current puzzle, but i don‘t dare to make it a potential solution
A governor could also relate to the speed of a Diesel engine....
From our captain‘s  last post, however, i read
that the primary clue is found somewhere else,
maybe not even in the poem itself...
BINGO might as well mean GO BIN, so search every dust bin ?
I believe that for a non-native speaker , this one is impossible to solve
It’ s really hard, pheeew

Please include Broad Channel when
they‘re already there :-))

Interesing approach, JackPutter
But i don‘t see any usable pattern here
I was also thinking that i could get a clue
from the initial letters of the poem, but
to no avail
Yet: Troll is contained in Trolley, these
carts you put your shopping goods in
My god, this is a difficult one....
Why not make Broad Channel a potential solution ?

Just another thought :
Could it be that the map has changed in some way ?
Maybe a new location on it ?

I am totally clueless
I agree with you that we should refer
to the last letter, not the one before
Maybe the clue is not hidden in the poem
but in the text above it, maybe even in BINGO
in capital letters .....
Questions over questions, problem is that
we‘re running out of time and of fuel for our cars :-))

[Potential solution:]

I got an idea as well, but i am well aware that i'm walking on thin ice with this one:
Potential solution:
Could troll be related to the troll queen?
Queens wear crowns and if you look on the map, you will find Crown Heights
on the way between JFK airport and Governors Island.
Birds/Planes fly in heights.....
So captain, instead of sitting in the office, could we send out a unit to Crown Heights ?
@heltenjon: I don't understand the link to the Statue of Liberty ....

Oooooffff......
I have to digest this first, i would have
placed any bet on heltenjon's guess.

I think heltenjon is right!
JackPutter already mentioned the missing "park" behind Van Cortlandt
All conditions met :
Van Cortlandt, who was governor of NY, a guv'nor
Kingsbridge lies on a line betwixt LaGuardia airport and Van Cortlandt,
LaGuardia is the bird's nest ( Great guess, Laura )and the (troll/toll) bridge
is found in the name.
I would not have found out this one in a million years !

@Cassiebsg: I agree with you, the Justice Killer is probably
a disillusioned judge, who has been swinging his gavel in vain
for a long time ....
@heltenjon: Make it a Potential Solution!!!

Definitely worth a try !
One could relate the warhammer to the judge‘s gavel,
but this is rather vague....
I must admit that I am totally clueless for now..
I guess we still got a little time to save the person
from getting killed.
I already aimed at Van Cortland in my reply to
the first letter, but to no avail :-)

Let's see what our unit says when it returns from Throggs Neck

[twix]

Ok, let us summarize:

Nothing found at:
Brooklyn bridge
Williamsburg Bridge
Bellevue Hospital

@heltenjon:
Ryker's island is not marked on the map
I am 99,99% sure that only places marked on
the map are potential crime sites

Just a few thoughts from my side:
From what i read in the first 6 lines in the poem is that the next victim will be a woman who forced people
maybe even to commit suicide (via social platforms) and that the killer will make her pay for it.
I have the feeling that the actual location is hidden in the last 2 lines only.

Where the birds fly over,
Betwixt their nest and the guv'nor

"The guv'nor" might be Governors Island. "Birds" might be poetic license for planes (in which case the "nest" would be one of NYC's airports), or literal birds. Statue of Liberty?

As Laura pointed out, the birds from the poem could as well be airplanes
If the Killer is writing about real birds , Betwixt contains  twigs (twix),
a material most bird's nests are made of (maybe I am totally off the track with this,
but better than nothing)
Guv'nor could also refer to an authority (either a person or an organisation)
And the location we are looking for lies between (betwixt) the nest and the Guv'nor

Good idea !
I somehow wonder if „betwixt“
contains a hint......
Why not between ?
Just for a prosaic reason ?

Wow Laura and JackPutter !
Laura, the idea with the airport makes sense.

@JackPutter:Googleing is allowed, but i doubt that information
apart from what the map shows will lead to the solution.

Edited:

A quick bit of googling tells me that there is a Riverside Park Bird Sanctuary not far from the George Washington Bridge

I am sure that the solution is found only from information shown on the map.
Otherwise, it would be too hard to figure out and i find it ok like this

Now I am totally baffled :-(
Edit: So opinionated would be my closest guess

I agree with you, Laura
Both words make sense in the context
However, why should the killer be fair ? :-)

Dear colleagues,

our boss put me in detention due to the fact
that we didn't solve the crossword in time.
I have updated 9 across with what I think
might now be correct.
I refer to the Justice Killer's recent letter
(Unfortunately, he didn't leave his phone number,
else I would have called him instead of bothering you) :

I am quite pleased, however, that you appreciate me as "Ingenious".
That I am! But I'm also, much more, a shadowed and lurking threat.

So here's the updated crossword with 7 down still missing:

Wow Mandle,
This is taking great dimensions
I didn’t get the the “creepy” clue
since i never heard of creepypasta
until now, but you get to learn something
new every day.....
You have really set up something special !!
EDIT:
And : This game has deserved more participants !