Quote from: RickJ on Wed 24/03/2010 21:48:36McDonalds would like a word with you.
It is true that insurance companies are in business to make a profit but is absurd to believe that mistreating customers is the optimal means of maximising profit. Indeed this a a formula for failure and bankruptcy rather than success. I don't think profit is a bad thing. It's the incentive that drives an organisation to operate efficiently, eliminate waste, and to continuously improve it's self. The tried and true way to success in private business is to provide a superior product or service and/or a better price that the competition.