Blank screen when I try to add a new game

soulstuff · Tue 01/04/2025 19:04:45

I've been trying to add a game to the database since yesterday but everytime I click on the "Add a new game" link on the main page under my username It just takes me to a blank screen.

I don't know if someone else has the same problem or if it's just me.

AGA · Wed 02/04/2025 18:00:30

Should be solved now!

Repi · Thu 03/04/2025 04:38:49

I've had this problem since yesterday, and it still doesn't work.

@soulstuff did you manage to enter your game?

soulstuff · Thu 03/04/2025 12:23:09

Quote from: Repi on Thu 03/04/2025 04:38:49I've had this problem since yesterday, and it still doesn't work.

@soulstuff did you manage to enter your game?

Yes I did but i noticed when I put add game after I filled all the fields it took me to a blank page, so i browsed all the games to check if it was added and it was but with no images.
Then I edited that entry on the page (action button -> edit game) and added the images again and then it worked.

heltenjon · Thu 03/04/2025 17:37:40

There is clearly some sort of delay, because several of the recently added games have been added several times. I think I have disabled three copies of "Save me this Jazz". So I guess the games enter some sort of quarantine queue, then suddenly are added all at once. It's above my skill level, but I'm sure AGA is on the case.

Repi · Thu 03/04/2025 18:21:36

@soulstuff

This worked for me too, so thanks again!

@heltenjon

Yes, I added the game several times and it gave me the blank screen every time. It should be okay now.

Hopefully this is not too big of an issue.

AGA · Fri 04/04/2025 19:27:35

There isn't a delay, it's just that when you add a new game a sequence of actions happen, first of which is to create the new game's page. The chain of actions is breaking somewhere for whatever reason, so the new games are added bare bones, but the following steps (e.g. saving images, authors, etc) are failing somewhere.

If this goes wrong repeatedly, it'd be great to have a time frame for at least one of the failures, so I can dig in the logs to see what went wrong. Even something like "around 19:00 or 20:00 on 04 April" would be better than nothing!

heltenjon · Fri 04/04/2025 22:22:34

Quote from: AGA on Fri 04/04/2025 19:27:35If this goes wrong repeatedly, it'd be great to have a time frame for at least one of the failures, so I can dig in the logs to see what went wrong. Even something like "around 19:00 or 20:00 on 04 April" would be better than nothing!

The Game Page Entry thread? It gives the time for each entry, disabled or not.

heltenjon · Sat 05/04/2025 14:29:44

@AGA While you are digging into this, it also looks like there is a problem with the thumbnails in the list of new games. More than usual of the new entries don't have working thumbnails yet, even if they got the same pic working on the main game page. Perhaps there's a connection?

Let’s Get Cooking · Fri 16/05/2025 09:53:07

Hi, I am not able to upload my game to the database. I tried a few times earlier this week, and just now on different computer.

"This page isn't working right now
www.adventuregamestudio.co.uk can't currently handle this request."

Please any ideas how I can proceed?

Akril15 · Tue 27/05/2025 10:11:30

I've been trying to add a new game multiple times over the last day or so (the last time I tried was about 10 ago). I keep running into a page with the following whenever I click the Save Game button:

QuoteLooks like there's a problem with this site

https://www.adventuregamestudio.co.uk/create/game-submit/add-game/ might have a temporary problem or it could have moved.

Error code: 500 Internal Server Error

The site could be temporarily unavailable or too busy. Try again in a few moments.

Snarky · Tue 27/05/2025 11:37:05

@AGA, @tampie85: the game upload page seems to have been broken for about a month, with the last game added to the db on 20. April.

Creamy · Tue 27/05/2025 20:14:34

I haven't been able to update a game page either lately, to set the next pick of the month.

I've made several attempts on different games over a week but I also get an Error code: 500 every time.

AGA · Wed 28/05/2025 21:12:59

Quote from: Snarky on Tue 27/05/2025 11:37:05@AGA, @tampie85: the game upload page seems to have been broken for about a month, with the last game added to the db on 20. April.

This is probably a separate issue from the one originally reported. I *think* adding and editing should work again now.

The original issue is likely due to the image processing plugin we use for thumbnail generation not being very tolerant of images it considers to be malformed. I'm working on a more robust solution.

heltenjon · Wed 28/05/2025 21:42:26

Quote from: AGA on Wed 28/05/2025 21:12:59I *think* adding and editing should work again now.

I confirm that editing games are working again!

Akril15 · Wed 28/05/2025 22:23:36

It took a couple of tries, but I finally managed to add my game successfully!

Let’s Get Cooking · Wed 28/05/2025 23:12:36

It's working again, thank you. I got an error screen so managed to add it twice... sorry! I added images to one entry using edit, is there a way I can delete the other one?

heltenjon · Wed 28/05/2025 23:24:02

Quote from: Let's Get Cooking on Wed 28/05/2025 23:12:36It's working again, thank you. I got an error screen so managed to add it twice... sorry! I added images to one entry using edit, is there a way I can delete the other one?

I deleted it for you.

Let’s Get Cooking · Wed 28/05/2025 23:29:37

Quote from: heltenjon on Wed 28/05/2025 23:24:02
Quote from: Let's Get Cooking on Wed 28/05/2025 23:12:36It's working again, thank you. I got an error screen so managed to add it twice... sorry! I added images to one entry using edit, is there a way I can delete the other one?
I deleted it for you.

Thank you!