Wow! You must be psychic, Danvzare. It turns out that the courier is indeed Hermes.
.
They have changed their name to Evri, now, because the company was getting such bad reviews. However, it doesn't seem
to have made the slightest bit of difference to their service.
I am glad to hear that you had better luck with AliExpress and are pleased with the figurine.
As I am still getting nowhere I will be requesting a refund, from Zavvi. If they continue to use Evri, as their courier, they
will lose trade.

They have changed their name to Evri, now, because the company was getting such bad reviews. However, it doesn't seem
to have made the slightest bit of difference to their service.
I am glad to hear that you had better luck with AliExpress and are pleased with the figurine.
As I am still getting nowhere I will be requesting a refund, from Zavvi. If they continue to use Evri, as their courier, they
will lose trade.